FAQs

Effective Date: 1 May 2025
Last Updated: 7 Oct 2025

Orders & Payment

When will I be charged for my order?

Payment is processed securely at checkout, and your order begins once it’s confirmed.

Shipping & Delivery

Where do you ship from, and where to?

All parcels are carefully packed and shipped from our studio in Hong Kong.
We currently deliver to the United States, United Kingdom, European Union, and other international destinations.

Returns & Refunds

Can I return or exchange an order if I change my mind?

Each Petal & Still piece — whether artwork, DIY kit, or natural material set — is handcrafted and one of a kind.
Once your order arrives safely, we’re unable to accept standard returns or exchanges.
If you have a special concern, please contact us and we’ll do our best to find a fair solution.

Kits & Artworks

What’s included in each pressed-flower kit?

Each kit includes real pressed flowers, a template, essential tools, and a written guide to help you create your own piece at a calm, steady pace.
You can also find video tutorials on our website and social channels for extra inspiration.

Gifting & Personal Use

Can I send a kit or artwork as a gift?

Absolutely. Just enter the recipient’s name and address at checkout — we never include pricing inside gift parcels.

Accounts & Support

Do I need an account to order?

No. You can check out as a guest. An account simply helps you track orders and save details for next time.